Denali Market Update - 11.10.21
First and foremost, we want to thank EVERYONE who have made Denali Market what it is today. We have started from nothing to 4k followers on IG and almost 2k subs on Youtube in just a short 10 months. None of this could have happened without you guys.
We wanted to make an update as so much has been going on with multiple releases back to back as well as different shows/conventions.
1. Shipping delays
We would like to sincerely apologize for the delays in shipping out the 25th Anniversary Japanese Products. We placed multiple orders as demand was through the roof and because of this, shipments were all over the place. DHL and our Japanese partners were experiencing delays on their side as well.
Learnings & Actions:
We tried doing a more “preorder” tactic with this release and it failed. We will be implementing a new way to order from our Japanese partners. We will be issuing only one order at release. This means that product will be MORE limited when we sell them. Please keep that in mind as we drop boxes for sale.
We have been made aware that the communication has been spotty with our customers. We have been providing updates through IG, but realized that there are many people who do not check it often. We will be making sure to send out emails through Shopify on all updates moving forward so that everyone is fully aware of what is going on. We apologize for any confusion this may have caused and are open to other methods of communication if you guys have any.
We will be removing all Sports items as we have been asked by Shopify to take them down unless we are an authorized retailer of these products. This COULD mean that Pokemon will also be taken down. We are neither an authorized retailer for any of the branded products we sell. This is just another hurdle we face we try to obtain distribution. Stay tuned for more updates on this.
We are planning to do a massive Holiday Giveway and break. With VMAX Climax right around the corner on December 3rd, we will be doing 10 days of Giveways and Breaks from December 8th – 18th.
We will release a lot more information in the coming days. Christmas is by far Wes’s Favorite Holiday so be ready 😊
Most updates to come soon. It’s been a whirlwind for us as we continue to learn what it takes to run a business well and efficiently. We apologize in advance for the mistakes we will make and will always be open to talking through your issues with us and how we can improve!
Wes & Alex